We are always pleased to see that the subscriptions we provide bring joy to our users by providing multiple strong servers instead one.
However, if you believe a refund is necessary, please carefully read the following section.
MaxTivi allows you to request a refund under reasonable conditions.
1. Situations That Refunds May Be Granted
– Refund within 24 hours of purchase: If you request a refund within 24 hours after purchase, we will process your refund. However, as we pay bank fees for processing your payment and refund, there will be a refund fee incurred.
– Duplicate payments: If you have made a duplicate payment for the same order, we will refund the duplicate part.
– Subscription not received: If you have successfully paid for a subscription but have not received it within the agreed time, you may request a refund.
– Refund for technical issues: If the subscription has unresolved technical issues that significantly affect its normal use, you can apply for a refund. However, you must provide a detailed description of the issue and evidence to enable us to verify it.
2. Situations That Refunds Cannot Be Processed
– Unpaid orders: Refunds cannot be processed for unpaid orders.
– Other reasons not meeting refund terms: Any reason not described in the “Situations That Refunds May Be Granted” section.
3. Principles of Refund Amounts
– Consequences of violating the refund policy: If your refund application violates MaxTivi refund policy, we reserve the right to take action against your MaxTivi account. Please proceed cautiously when applying for a refund.
